Monthly Online Marketing Support Services

We help you get back to what you do best.

Website Content

Existing content updates, new blog posts, podcast episodes, case studies, portfolio additions, new testimonials, etc. If you have a question about what might not be listed here, you can submit a support ticket to find out.

Email Marketing

Newsletters, weekly recaps, promotional campaigns, updates to automations, goals, CRM and pipeline updates, and more. Depending on your email service provider more or less of these features may be available.

Strategy Sessions

Stay on track to achieve your business and marketing goals with weekly or monthly strategy sessions where I’ll review what we’re working on, what’s coming up and how your efforts are getting you closer to your goals.

Email Newsletters

I have a newsletter only service for those who send out weekly or monthly letters to their lists. Weekly recaps are popular right now to give your readers a second chance to catch up on your communications.

We Recommend

WordPress

WordPress is a FREE Content Management System that was originally created for bloggers but has evolved over the years to serve entrepreneurs and companies as a fully functional website. It’s highly customizable and getting easier to use every year. 43% of the web uses WordPress, from hobby blogs to the biggest news sites online.

We Recommend

ActiveCampaign

ActiveCampaign is not just an email service provider like most on the market today. It’s also a CRM (Customer Relationship Management) and sales pipeline tool, has an optional website chat application, and aptly markets itself as Customer Experience Automation. Their support department is the best I’ve experienced in 15 years!

How it Works

Step 1

Take a look at our Peace of Mind plans below and select the best one for your needs. Click on the button to fill out an application. Contact us if you need help choosing a plan.

Step 2

When your application is approved one of our representatives will send you a payment link to secure your spot.

Step 3

Now you will be provided with a private client portal and we will arrange to get access to your website and/or email service provider account.

Step 4

Once we both have everything we need you can start submitting support request tickets right away! You can login to your portal from time to time to check on the status of your requests and account time balances.

Peace of Mind pricing Options

Basic

Great for 2-4 blog posts or emails/mo and minor website content edits!

  • Private Client Portal
  • Email Support Ticket Desk
  • Up to 4 Hours of:
  • Email Marketing
  • Site Content Management


260

Pro

Perfect for regular emails to your list, weekly blog posts, and website content!

  • Private Client Portal
  • Email Support Ticket Desk
  • 1 Mo. Strategy Session
  • Up to 8 Hours of:
  • Email Marketing
  • Site Content Management


570

Full

For busy entrepreneurs who need extra help with more advanced marketing.

  • Private Client Portal
  • Email Support Ticket Desk
  • Weekly Strategy Sessions
  • Monthly Analytics Report
  • Up to 20 Hours of:
  • Email Marketing
  • Site Content Management
  • Editorial Calendar 
  • Offer Funnels


1500

Basic

Great for 2-4 blog posts or emails/mo and minor website content edits!

  • Private Client Portal
  • Email Support Ticket Desk
  • Up to 4 Hours of:
  • Email Marketing
  • Site Content Management


700

(10% discount)

Pro

Perfect for regular emails to your list, weekly blog posts, and website content!

  • Private Client Portal
  • Email Support Ticket Desk
  • 1 Mo. Strategy Session
  • Up to 8 Hours of:
  • Email Marketing
  • Site Content Management


1540

(10% discount)

Full Support

For busy entrepreneurs who need extra help with more advanced marketing.

  • Private Client Portal
  • Email Support Ticket Desk
  • Weekly Strategy Sessions
  • Up to 20 Hours of:
  • Email Marketing
  • Site Content Management
  • Editorial Calendar
  • Offer Funnels


4050

(10% discount)

Happy customers

Kirsten de Greling Visman

Expat Coach

Your website care and content updates for my website are incomprehensible to me most of the time and to be honest, I’d rather be doing something else! I don’t need to worry about my website being attacked by hackers and when I have emergencies the situation is resolved without adding stress to my already busy day. It’s truly worth the money!

Competent and a pleasure to work with, Melanie has helped me bring up a web site, maintain that site, and runs my stay-in-contact program. You can’t go wrong with Melanie.

Ira Miller

Corporate Mentor

Jessica Sabatini

Life Coach

Working with Melanie is a breeze. She is so on top of it and has creative, impactful ideas for my website and other promotional products, that I feel she is truly a teammate. Melanie is also very supportive and positive, which as a solo entrepreneur, is a voice you want to hear again and again. I highly recommend.

Melanie is a trusted and valued team member for ten years now. Her personality, work ethic and talent are greatly appreciated. It is no exaggeration to say that her patience and efforts have saved my business efforts and contributed to my success on more than one occasion.

 

Selina Maitreya

Spiritual Teacher

Kathleen Gage

Marketing Consultant

Melanie is by far one of the best vendors I have ever contracted. Her attention to detail, professionalism, quality of work and customer care is beyond compare. I utilized her services for eight years and can highly recommend Melanie’s services.You will be delighted.

We became comrades and colleagues and I had somebody who really cared, not just for myself but for the people who came and visited the blog. Melanie takes all of those negative scary feelings away, so have no hesitation contacting her.

Leslie Malin

Mindset Expert

FAQ

How does the subscription work?

You will be billed the first payment immediately and automatically every 30 days. ALL plans are non-refundable and you may cancel at any time.

What forms of payment do you accept?

Major credit cards and debit cards are accepted through PayPal or Stripe. European clients can pay by check or wire transfer.

Can I really cancel anytime?

Absolutely. We are all about relationships with our clients, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via the support desk, and we will immediately stop the next payment.

Does unused monthly time rollover?

Much like a retainer, the monthly time is there for you every month to reserve your place in our queue, therefore it does not rollover. We will send you reminders to help prompt you to use your plan wisely. Take comfort in the fact that what you request within the time reserved (depending on your plan) will be addressed by our team with immediate attention.

What if I need more hours?

Work that exceeds the allotted time will be billed at the current support rate of 80€/hr. Subscribers to the Full Support plan will receive a reduced rate of 65€/hr.

What tasks are included in Email Marketing?

This includes tasks like...
- setting up, testing and sending an email campaign
- newsletter management
- setup of and edits to automations, list segmentation, goals, CRM deals and pipelines
- managing conversion reports

If you have a request not listed above you can submit a support ticket and we’ll let you know if it’s covered or will require a separate project request.

What tasks are included in Website Content Management?

Can include addition of or edits to...
- blog post
- testimonials
- an existing event calendar
- staff user profiles

This does not include adding new sales or lead generation pages or a complete overhaul of website content.

How do the Strategy Sessions work?

Strategy sessions are conducted by telephone, Zoom, or Skype, run for 30-40 minutes and are on the topic of your current content and email marketing strategies. These calls are scheduled in advance to ensure they happen at a time that is convenient for you.

Are there any agreements to sign?

By agreeing to work with us, you also agree to our posted terms of service. We will provide you with and on-boarding document so we both know what to expect going forward.

What are your working hours?

We work 9am-6pm (CET/ Paris), Monday through Friday. Our support desk is open for submissions throughout the week and weekend.

What is your usual turnaround time?

All projects are scheduled in advance so the turnaround time is based on current demand and schedule but we can usually provide a 24-48 hour turnaround for small projects.

How would we exchange files?

We use www.wetransfer.com or dropbox.com to transfer large files which makes for easy transfer of multiple files, images, etc. In the cases of ‘living documents’ Google Drive is more appropriate as it allows for collaboration and document editing without constant uploading, downloading, sending and searching. Screenshots can be uploaded with support request tickets.

How do we get started?

Great! I’m so glad you are interested in working together!

Here’s what you can do: Head on over to our Get Started page and let us know which package or project you want to get started with. We’ll be in touch to work out the details.

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