Hours of Operation
Monday-Friday
9:00 AM – 6:00 PM (CET Paris) – Local time
Work necessary after hours, weekends, holidays or rush jobs will incur additional fees.
Service Plans
Hourly Rate
Current hourly rate is 80€ EUR, but that is only applied when additional work, outside of original scope, is required.
Package Plans
Package prices are provided, please see the individual services for details.
One-Off Projects
Projects are also available and can be viewed here. All projects are paid in advance and are non-refundable.
Rates and Plans are subject to billable expenses incurred during the course of any project.
Terms & Conditions of Use
Invoices & Payments
- Project payments must be made in full prior to work beginning. If a project exceeds the initial payment then a new block of time must be purchased prior to continuing. In this case an estimate will be provided.
- Prepaid blocks of time are non-refundable but are valid for up to 6 months.
- For large projects, payment arrangements can be made upon request but will be automated via credit card or PayPal subscription payments, split fees may apply.
- Ongoing support is on a monthly pre-paid (automated) basis.
- In the rare case that an agreement is made to bill a portion of a project at the end rather than in advance, the invoice will be emailed, or hard copy mailed (upon request).
- Invoice payment is due upon receipt. After an account is unpaid for 10 days, terms will be changed and services suspended. Late payments will command (28 days after date of Invoice) 5% fee per month. Unpaid invoices will be turned over for collections at my discretion.
- Payments can be made via Business Check (Europe only), Money Order, Wire Transfer, Credit Card or PayPal.
- Returned payments will command a 40€ euro service fee.
- All payments for service packages, projects, retainers, etc. are non transferable and non refundable.
Agreements
- By agreeing to work with us, you also agree to our privacy policy. We will provide you with onboarding documentation so we both know what to expect going forward.
How We Work
- We only answer Skype or phone calls when they are previously scheduled.
- If an emergency comes up please contact support to request phone time if necessary.
- Please do NOT rely on private messages in Skype, social media or other chat programs as a method of communication.
- Projects – Please have your copy/content prepared prior to requesting services. If you need copy writing services references can be supplied. Adjustments can be made to the copy, of course, but be aware that extra time spent on a project due to changes in copy and not the result of our contribution to the project will incur fees at the current hourly rate.
Policy Changes
Rates and Terms are subject to change at any time.
