Get answers to your questions.
I know which package I want, how do we get started?
Great! I’m so glad you are interested in working together!
Here’s what you can do: Head on over to fill out the application and let me know which package you want to get started with. I’ll be in touch to work out the details.
OK, I’m ready to start working with you, but I have a few more questions, when can we talk?
If you have read the all of these FAQs and not found answers to your questions, please feel free to contact me. I’ll be in touch with you shortly.
Is your geographical location going to be convenient for me?
I work with clients globally on a regular basis, during my stated business hours, 9 AM – 6 PM (CET/ Paris) – Local time.
What is your turnaround time?
All projects are scheduled in advance so the turnaround time is based on current demand and schedule but I can usually provide a 24-48 hour turnaround for small projects.
How are project files delivered and received?
I use www.wetransfer.com or DropBox.com to transfer large files, which makes for easy transfer of multiple files, images, etc.
In the case of planning and working on large projects or ‘living documents’ Google Drive might be more appropriate. Google allows for collaboration and document editing without the need for constant uploading/downloading/sending and searching.
For clients on our monthly plan small files can be uploaded with support request tickets.
Can we communicate by phone?
Email is the most efficient method but if we need to discuss project details we can schedule a 15 minute session via telephone or Zoom depending on the scope of the work.
Pro and Full Support plan clients are entitled to monthly strategy sessions.
What are your rates?
I have monthly package plans as well as pre-defined projects, which you can view on the services page.
Are there any other fees I should know about?
Work necessary after hours, weekends or holidays will incur an additional charge of 25€.
Returned checks will command a 40€ euro service fee (European checks only are accepted).
As a client, you will be responsible for expenses including image rights for use in projects, software, courier services, etc.
What are the available payment methods?
Major credit cards and debit cards are accepted through PayPal or Stripe. European clients can pay by check or wire transfer.
